Through a human-centered design approach, streamlined workflows to increase data accuracy at time of input, and providing staff with clear information.
Assisted in converting customer feedback and use-case scenarios into Agile/Scrum User Stories, with focus towards designing for customer objectives rather than individual opinions.
Listen to the challenges of your target audience and bring back solutions that exceed expectations of stakeholders. We focused on increasing the accuracy of information at the time of input.
Human expectations change over time. These days people expect the same engaging experiences from the technology in their personal lives while they are being productive at the workplace.
Improved the display of information and related data visualizations to assist staff to make data-driven decisions.
Challenging the status quo... to aide in transforming the way managerial staff is gathering insights on customer engagement and staff performance.